IT Helpdesk Support Specialist - Jakarta Selatan

Join our dynamic team as an IT Helpdesk Support Specialist in Jakarta Selatan! This role is perfect for a detail-oriented professional who thrives in a fast-paced environment, providing first-line technical support and managing support tickets efficiently. You will play a crucial role in ensuring our IT systems run smoothly, helping employees resolve technical issues, and maintaining high levels of service quality. At Private Advertiser, we are committed to innovation and excellence, and we offer a supportive work environment where your contributions are valued.

As an IT Helpdesk Support Specialist, you will be the first point of contact for technical issues, providing immediate assistance to employees across various departments. Your daily tasks will include troubleshooting hardware and software problems, installing and configuring software, and documenting technical solutions. You will also work closely with our IT team to ensure that all technical issues are resolved promptly and efficiently.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees, resolving hardware and software issues.
• Manage and track support tickets using Helpdesk software such as ServiceNow or Zendesk.
• Install, configure, and maintain software applications and systems.
• Document technical solutions and provide user training as needed.
• Monitor and maintain IT systems to ensure optimal performance.
• Collaborate with the IT team to resolve complex technical issues.
• Ensure compliance with IT policies and procedures.
• Provide exceptional customer service to all employees.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT support or a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in using Helpdesk software such as ServiceNow or Zendesk.
• Familiarity with networking concepts and basic troubleshooting.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certification in ITIL or CompTIA A+ is a plus.

🛠️ Keahlian

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