Service Delivery Manager - IT Field Services

Arnet Sdn Bhd · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
MYR 10000 - 13000
Arnet Sdn Bhd is seeking a skilled Service Delivery Manager to join our IT Field Services team. In this role, you will be responsible for overseeing the delivery of IT services to our clients, ensuring high-quality service and customer satisfaction. This is a great opportunity for a professional looking to make an impact in the IT industry. We offer a competitive salary and a dynamic work environment.

📋 Tanggung Jawab Pekerjaan

Oversee the delivery of IT services to clients, ensuring high-quality service and customer satisfaction.,Manage a team of IT technicians and ensure they are properly trained and equipped to handle client requests.,Coordinate with clients to understand their IT needs and provide appropriate solutions.,Monitor service performance and identify areas for improvement.,Ensure compliance with IT service standards and best practices.,Handle client complaints and resolve issues in a timely manner.,Conduct regular service reviews and provide feedback to the team.,Manage the service delivery budget and ensure it is used effectively.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.,Minimum of 5 years of experience in IT service delivery management.,Strong knowledge of IT service management frameworks and best practices.,Excellent communication and leadership skills.,Ability to work well under pressure and meet tight deadlines.,Familiarity with IT service management tools and software.,Experience in managing a team of IT technicians.,Knowledge of local IT market and customer needs.

🛠️ Keahlian

IT Service ManagementTeam LeadershipCustomer ServiceProblem SolvingCommunicationProject ManagementTechnical SkillsBudget Management
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