Customer Service & E-commerce Support Specialist

Join our dynamic team as a Customer Service & E-commerce Support Specialist in beautiful Bali! We are seeking a dedicated professional to deliver exceptional customer experiences and support our growing e-commerce operations. In this role, you will be the bridge between our customers and our products, ensuring smooth transactions, resolving issues, and providing top-notch support.

At Private Advertiser, we are a trusted name in the e-commerce industry, known for our commitment to quality and customer satisfaction. With a growing customer base and a diverse product range, we offer a unique opportunity to be part of a team that is shaping the future of online shopping in Bali. As a Customer Service & E-commerce Support Specialist, you will handle customer inquiries, process orders, manage returns, and provide excellent service through various channels, including email, phone, and live chat.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Process and manage customer orders, including order confirmation, tracking, and delivery updates.
• Handle customer complaints and returns, working to resolve issues promptly and professionally.
• Assist in managing our e-commerce platform, including updating product listings, managing inventory, and ensuring accurate pricing.
• Collaborate with the sales and marketing teams to promote our products and services.
• Monitor customer feedback and use it to improve our services and products.
• Stay up-to-date with industry trends and best practices in customer service and e-commerce.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, e-commerce, or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and multitasking abilities.
• Proficiency in using e-commerce platforms such as Shopify, WooCommerce, or Magento.
• Experience with customer service tools like Zendesk, Freshdesk, or similar.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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