Customer Service Operations Staff - Bali Branch

Join BFI Finance Indonesia as a Customer Service Operations Staff in our Bali branch and become a key player in delivering exceptional financial services to our valued clients. This role is perfect for individuals who are passionate about customer satisfaction, dedicated to operational excellence, and eager to make a difference in the financial services industry. In this role, you will be part of a dynamic team working in one of Bali's most vibrant and sought-after locations, providing top-notch customer service to clients across various branches in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is your chance to leverage your skills and expertise to help clients navigate their financial journeys with ease and confidence.

As a Customer Service Operations Staff at BFI Finance Indonesia, you will be responsible for ensuring smooth and efficient operations that support our customer service team. You will work closely with our customer service representatives to handle inquiries, resolve issues, and ensure that our clients receive the best possible experience. This role requires a proactive and detail-oriented individual who can manage multiple tasks simultaneously, think on their feet, and deliver exceptional service under pressure.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
• Manage and maintain customer records, ensuring accuracy and completeness.
• Assist in the processing of financial transactions, including loans, deposits, and withdrawals.
• Support the customer service team by handling high-volume call centers or in-person customer interactions.
• Collaborate with cross-functional teams to ensure seamless operations and efficient service delivery.
• Monitor service level agreements (SLAs) and performance metrics to ensure quality and efficiency.
• Train and mentor new hires to ensure consistent service standards.
• Stay updated with industry trends and best practices in customer service and financial operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in customer service or financial operations.
• Proven experience in handling customer inquiries and resolving issues.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with financial products and services.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving and decision-making skills.

🛠️ Keahlian

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