Assistant Manager Account Resolution (Collection)

Join Easy Management Systems as an Assistant Manager Account Resolution (Collection) and lead a dynamic team of field collectors in Jakarta Raya. This role is pivotal in driving recovery targets while ensuring exceptional customer service and adherence to ethical practices. As an Assistant Manager, you'll oversee daily operations, train and mentor your team, and implement strategies to improve collection efficiency. Easy Management Systems is a trusted name in the financial services industry, known for its commitment to excellence and customer satisfaction.

In this role, you'll be responsible for managing a team of collectors, setting daily targets, and ensuring that all collections are processed accurately and efficiently. You'll work closely with the Finance and Operations teams to ensure that all financial transactions are compliant with regulations. Additionally, you'll be expected to develop and implement training programs to enhance the skills of your team members.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and supervise a team of field collectors to ensure they meet daily and monthly targets.
• Conduct regular team meetings to discuss performance, provide feedback, and address any issues.
• Train and mentor team members to improve their collection skills and customer service.
• Monitor and report on collection activities, providing insights and recommendations for improvement.
• Ensure all collections are processed accurately and in compliance with company policies and regulations.
• Collaborate with the Finance and Operations teams to resolve any discrepancies in financial transactions.
• Develop and implement training programs to enhance the skills of team members.
• Ensure that all customer interactions are conducted with the utmost professionalism and respect.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in a similar role, preferably in the financial services industry.
• Proven track record of successfully managing and leading a team of collectors.
• Strong knowledge of collection processes, regulations, and best practices.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with team members and clients.
• Proficiency in using collection management software such as Salesforce or similar tools.
• Ability to work under pressure and meet tight deadlines.
• Strong analytical and problem-solving skills.

🛠️ Keahlian

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