Financial Customer Service Representative

Join Cognizant, a global leader in innovative solutions, as a Financial Customer Service Representative in beautiful Bali. This role offers a unique opportunity to work in a dynamic environment while enjoying the vibrant culture and lifestyle of Bali. You will be part of a dedicated team supporting financial services clients across Indonesia, using tools like Salesforce and Oracle. Cognizant is committed to fostering a diverse and inclusive workplace, where your unique contributions are valued.

As a Financial Customer Service Representative, you will handle customer inquiries, resolve financial issues, and ensure seamless service delivery. You'll work closely with cross-functional teams, including account managers, financial analysts, and technical support. This role is perfect for someone who thrives in a fast-paced environment and enjoys helping clients navigate complex financial landscapes.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving financial inquiries and issues promptly and professionally.
• Handle customer complaints and escalations, ensuring timely resolutions and customer satisfaction.
• Assist clients with account management, including opening, closing, and modifying accounts.
• Process financial transactions and ensure accuracy using Salesforce and Oracle.
• Collaborate with internal teams to gather and analyze customer data, identifying trends and opportunities for improvement.
• Stay updated with the latest financial regulations and industry trends to provide accurate and compliant advice.
• Train and mentor new hires, ensuring high standards of service and knowledge.
• Contribute to team goals by participating in performance reviews and continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 3 years of experience in customer service or financial services, preferably in a client-facing role.
• Strong knowledge of financial products and services, including banking, insurance, and investment.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Proficiency in English, both written and spoken.
• Familiarity with Salesforce and Oracle is a plus.
• Ability to work under pressure and meet tight deadlines.
• Certification in customer service or financial services is a plus.

🛠️ Keahlian

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